Professional plumbers servicing the Eastern suburbs of Melbourne

Quality service at affordable rates, when you need it

Your team of professional plumbers in the Eastern suburbs of Melbourne, On Call Plumbing will go to great lengths to ensure customer safety and satisfaction. In the event of an emergency situation we have provided the following handy tips.

While you wait for us to arrive follow these steps and we will be there in no time. Don't hesitate if you have an emergency, call us.

Get a plumbing expert in case of emergency

If you smell gas

At the faintest smell of gas follow these steps:

  • Turn off the gas meter immediately, which is usually located at the side of the building
  • Look for a stop valve which will either be a lever or a small handle
  • Turn off the gas by turning the lever or handle 90 degrees from its original position
  • Call a licensed plumber immediately

If you have a leaking toilet

Follow these steps:

  • If severe, turn off the cistern via the cistern stop by turning it clockwise.
  • The cistern is a tap located usually below the toilet. Sometimes they can be found inside the toilet.
  • Call a licensed plumber.

In case of plumbing emergencies

In a plumbing emergency you will need to stop the flow of water quickly. Each member of your family will need to know the location of the shutoff valve for every fixture and appliance and follow these procedures:

  • If the emergency involves a specific fixture or appliance, first look for its shutoff valve and turn it clockwise to shut off the water to that fixture or appliance only.
  • The valve is usually located underneath a fixture such as a sink or a toilet, or behind an appliance, such as a clothes washer, at the point where the water supply pipe (or pipes) connects to it.
  • If the problem is not with a particular fixture or appliance or if there's no shutoff valve for the fixture or appliance, use the main shutoff valve to turn off the water supply to the entire house.
  • You will find the main shutoff valve on the inside or outside of your house where the main water supply pipe enters.
  • If you need a wrench to turn the valve keep one specially labelled near the valve so it's handy.
  • If the main shutoff valve itself is defective and needs to be repaired, call your water company. They can send someone out with the special tools required to shut off the water before it reaches the valve.

If you have burst water pipes

  • Turn off water meter by turning the tap handle clockwise to avoid water damage
  • The water meter is most often found at the front boundary line of your property near your garden tap
  • In units, the water meter is located at the front or rear of your unit
  • There may also be a meter at the front of the complex which will turn off the water to the entire block of units, so be careful not to shut down the entire complex
  • Call a licensed plumber